4 Types of Communication Styles and How to Improve Yours

 

Summary:

This article written by Jennifer Herrity discusses the different communication styles that you are likely to encounter in the workplace. Having a good understanding of how to identify and deal with each communication style will give you a step up in the workforce. When individuals do not understand the characteristics of confrontational communicational styles, it is easier for conflict to occur.

The four communication styles are:

1.     Passive: These types of communicators may be more difficult to communicate or get to know as they are typically quiet and rarely assert themselves. They usually keep to themselves and have trouble telling others how they feel. A passive communicator can usually be identified if they lack eye contact, are apologetic, uneasy, easy-going, etc. They will often become overwhelmed because they have the inability to say no and end up overworking themselves.

If you want to have a better relationship with a passive communicator, you can initiate conversations in a private setting before speaking in a group setting. Make them feel comfortable. Ensure you ask for their opinion and get them in the group. Do not take advantage because you know they’ll say yes.

2.     Aggressive: Unlike passive communicators, aggressive communicators often will take over the conversation and have no problem expressing how they feel. This may feel too controlling to others and come off negatively. You can identify an aggressive communicator if they interrupt others or present aggressively (crossed arms, invading space, staring/intense eye contact).

While working with an aggressive communicator, ensure you stay calm and don’t let the aggressor overpower you. Finally, know when to walk away.

3.     Passive-Aggressive: These types of communicators are often harder to identify at first. This is because they usually will come off as passive but have more aggressive motives when it comes to getting what they want. They can use manipulation tactics to better a situation for themselves. To determine a passive-aggressive communicator, look for those that don’t talk clearly, use sarcasm in the workplace, present one way when they feel something different, etc.

When dealing with a passive-aggressive communicator, be very clear and don’t leave room for confusion, ask for their opinion in a private setting, and ensure you confront their behaviour.

4.     Assertive: This style typically produces the most productive workplace. They can communicate effectively and know when or when not to share their opinion. They are usually confident but respect others and are able to be a leader or team player.

When you come across an assertive communicator, you will notice they generally are easy to make those around them feel comfortable. They will speak clearly and are able to hold friendly eye contact. Lastly, they are collaborative and productive.

My Opinion:

As a person currently in college, teamwork is something I am doing all the time. Sometimes it can be difficult to work in teams, especially when it doesn’t necessarily feel like a team effort. Reading this article helped me understand why it is so important, especially moving forward into the workforce. Being a team player and knowing how to do so, will overall increase productivity, will help you learn from others and grow as a person.

Article Link: 

Herrity, J. (2023, July 31). 4 types of communication styles and how to improve yours. 4 Types of Communication Styles and How To Improve Yours. https://www.indeed.com/career-advice/career-development/communication-styles

4 Types of Communication Styles and How To Improve Yours | Indeed.com